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Cathy Jean Shoes Complaint - HORRIBLE SERVICE
Cathy Jean Shoes Complaint

Cathy Jean Shoes Complaint

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HORRIBLE SERVICE


I bought shoes that were the last pair and had to get the ones on display. The shoe on display was a little looser than the one from the box, and I told the sales associate and she said I could probably just wear a sock with one of the shoes and stretch it out before I wear them outside. I also noticed both of the shoes were a little dirty on the bottom as if they had been worn and returned. She told me it was just from being worn around the store. When I took these shoes out a couple days ago to wear, I noticed that the shoes were two different colors. They both had snake skin straps, but one had silver straps and the other had pewter (gold/silver) straps. I figured that the store probably had a mix matched pair so I could get it exchanged to have the same color shoes. The store did not have anymore of those shoes, and offered to let me exchange them for something else. However, another sales associate came out and started arguing with me saying they had been worn when in fact I never wore them. I told her about my conversation with the sales associate I bought them from. She was extremely rude and told me I could wear the shoes and no one would notice they were two different colors. I don't understand how I can wear two different color shoes outside. I left the shoes at the store because they are now useless for me. I definitely won't be shopping at Cathy Jean again after this experience. And I will be sure to tell everyone I know not to shop there.


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