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Cathy Jean Shoes Support Ticket - exchange complsint

Cathy Jean Shoes Support Ticket

exchange complsint

Created By: 1hippiemomma's Picture 1hippiemomma Last Reply: 1hippiemomma's Picture 1hippiemomma
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

I wanted to exchange the exact same pair of does just for a different color. Was told I have to pay the additional cost now that the shoes are no longer on sale. I was told when I bought then they could not be returned only exchanged for different size or color. The clerk was very rude, said I could even exchange for a different size but not a different color. Why would I exchange for the wrong size!? I need to exchange the shoes for the exact same one, different color like I was told I could do when I purchased them!


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